Top Problems With Restaurant Reviews Apps in 2026

We analyzed 285 negative reviews from the top 5 Restaurant Reviews apps on the App Store. Here's what users hate most.

285
Reviews Analyzed
10
Issues Found
85/100
Opportunity Score

Top User Complaints

Ranked by frequency — how often each complaint appears in negative reviews.

#1: Search functionality is poor

High Severity

43% of negative reviews mention this issue.

"Search is terrible"
"The search functionality in this app is pretty much the worst search in the history of searches"

#2: Reservation management issues

High Severity

36% of negative reviews mention this issue.

"Can’t do its one job correctly"
"Resy Will Leave You Handling Their Mistakes Alone"

#3: Login and account access difficulties

High Severity

28% of negative reviews mention this issue.

"Infuriating login process"
"sign in messed up"

#4: Inability to book multiple reservations on the same day

Medium Severity

22% of negative reviews mention this issue.

"Can’t book reservations 3 hours apart on same day"
"Auto cancellation policy is insane"

#5: Application glitches and bugs

High Severity

30% of negative reviews mention this issue.

"App is still bad"
"Glitchy and unusable"

#6: Poor customer support

Medium Severity

15% of negative reviews mention this issue.

"Horrible customer service"
"Terrible support"

UX Pain Points

Design and usability issues driving negative reviews.

Confusing navigation

Poor reservation modification process

Difficult search and filtering

Frequent app crashes

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