We analyzed 1,447 negative reviews from the top 5 Beauty apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
38% of negative reviews mention this issue.
"The app crashes a lot when you look products up, it's kinda ugly."
"App constantly crashes, hasn’t worked properly for months."
22% of negative reviews mention this issue.
"Customer service is NONEXSISTANT and the email they have to get help, will literally ghost you!!"
"Horrible customer service during the ticket release."
18% of negative reviews mention this issue.
"I tried to play this game,and all it showed was 'want a free trial and pay 63 dollars' and there is no x."
"I DONT WANT TO PAY THIS IS THE ONLY APP I CAN FIND THAT THEY SAID WAS GOOD I DONT WANT TO PAYYYYY."
16% of negative reviews mention this issue.
"The app suddenly stopped allowing sign in, it redirects to an error page every time."
"Password reset doesn’t work."
14% of negative reviews mention this issue.
"I never got my order, they say they refunded me. They didn’t."
"I ordered my item. And mind you I only ordered one item and it was a skincare item."
12% of negative reviews mention this issue.
"The app is not very easy to navigate."
"Navigation is confusing, and there's no back button."
Design and usability issues driving negative reviews.
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