Search functionality is poor (High severity, 43% frequency)
"Search is terrible"
Opportunity Score: 85/100 | 285 reviews analyzed
The most significant insight from analyzing 285 negative reviews of Resy in the 'Restaurant Reviews' category is the overwhelmingly poor user experience, specifically concerning the app's core functionalities like search and reservation management. Search functionality issues were highlighted in 43% of the reviews, with users frequently mentioning difficulties in finding restaurants and availability ('Search is terrible', 'Can’t simply see when a table might be open'). Additionally, 36% of users reported frustrations with the reservation process, often citing bugs and the inability to make or modify reservations smoothly ('Can’t do its one job correctly', 'App is absolutely useless. UX broken'). Logging issues and account management were also significant complaints, noted by 28% of users, who found the process cumbersome and often faulty ('Infuriating login process', 'Unable to log in'). Finally, 22% of users expressed dissatisfaction with the inability to book multiple reservations on the same day, a feature many found essential ('Can’t book reservations 3 hours apart on same day', 'Auto cancellation policy is insane'). The clearest opportunity lies in addressing these critical pain points and providing a seamless, intuitive user experience, which can significantly differentiate a new app in this market.
"Search is terrible"
"Can’t do its one job correctly"
"Infuriating login process"
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