We analyzed 393 negative reviews from the top 5 Instagram Analytics apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
68% of negative reviews mention this issue.
"I paid for this app months ago and paid for an entire year to be able to unfollow my ghost followers and just overall track who's following and unfollowing. It appears that this app has changed its name and took away those features"
"I bought this app a couple of years ago and paid a full price for all packs. It worked like a dream. I was able to see who unfollowed me, and most importantly, ghost followers"
52% of negative reviews mention this issue.
"It used to tell you exactly who unfollowed you/doesn't follow you back, but since the update, it just shows the number of people who unfollowed you but not who unfollowed!"
"IF YOU WANT TO KNOW WHO ISN'T FOLLOWING YOU BACK, DO NOT PAY MONEY! THE FEATURE IS NO LONGER AVAILABLE! IT WILL BE A WASTE!"
34% of negative reviews mention this issue.
"I paid to unlock all the features of this app, but the new update completely nullifies ALL past purchases. Now you have to pay a monthly subscription fee to use this app"
"Now developers offering monthly subscription to unlock each category separately"
41% of negative reviews mention this issue.
"Anyone who purchased this APP should automatically be refunded...no questions asked! All features have been disabled on this last update"
"I purchased this app for $7 and after a couple of months it stopped working. All of the in-app purchases no longer work, the company has not responded to any of my emails"
28% of negative reviews mention this issue.
"I can understand if you're no longer able to offer most of the features of this app in order to comply with Instagram's policy, but why are you still trying to get users to pay for them???"
"They are still offering the $7 pack knowing that it does nothing but show you who likes your pics"
23% of negative reviews mention this issue.
"Your HUGE mistake...NOT informing your clients that use your application that you were getting rid of certain features on your update that we depended on for our business"
"In the latest application description it apologizes for shutting down the majority of the features in the app due to now partnership with Instagram. We, the customers, are just now getting an apology when this app hasn't worked for months!"
Design and usability issues driving negative reviews.
Users complain the redesign added complex analytics they don't need while removing simple, actionable features they paid for
"Before, it was simple and offered features that I used. Now, it almost feels like the features are just for glitz, information that isn't that useful. It's confusing and cluttered"
Users pay to unlock features only to find they still don't work or provide no useful data
"The app asked me to pay $6 to unlock all the other features... The only thing that did was take the unlocked lock picture off each feature, but it still doesn't allow me to click and review a"
Users unable to get refunds or answers when paid features stop working
"I purchased this app for $7 and after a couple of months it stopped working. All of the in-app purchases no longer work, the company has not responded to any of my emails"
App allegedly followed thousands of accounts without user permission
"I used this to see who unfollowed, and since it had access, it has followed thousands of people without my authorization or knowing, and it had kept following accounts that are not relevant to me in any way"
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