We analyzed 42 negative reviews from the top 5 Cross Stitch apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
19% of negative reviews mention this issue.
"I can't get it to load past 10%. I refreshed the app and all. It just won't load."
"for about the last 3 weeks or so whenever I open the app it freezes at the 10% mark and won,t go any further"
14% of negative reviews mention this issue.
"I have been playing this game for over a year, spent TONS of money and this morning.... everything is gone. All My coins, puzzles I have purchased to do and the ones that I have done."
"Was logged into my Facebook account and ofc, ALL MY GAME DATA AND PROGRESS WAS DELETED. WHAT AN UTTER WASTE OF TWO YEARS OF PLAYING THIS GAME, LEVELING UP, AND SAVING UP COINS."
12% of negative reviews mention this issue.
"I have purchased coins and most of the puzzles stick at 99% so you do not get the coins or yarn balls that should be rewarded. Very frustrating."
"I love this game, but you should be able to get more buttons than you're already getting. I'm not able to play now because I ahve to wait until I save up enough buttons"
10% of negative reviews mention this issue.
"I purchased the highest credit and charge went through on bank but credit never showed on the account. No where on the app to review the purchase or what to do."
"Purchased coins do not come through to my game..purchased on two separate I pads never received my coins..please fix this problem"
10% of negative reviews mention this issue.
"Don't get me wrong I live for this game I love it but when I try to scroll far down for a picture I like the game restarts it won't let me scroll"
"My only complaint is that I get booted out every time I click on the categories for animals, flowers, landscapes and others."
17% of negative reviews mention this issue.
"The cost of a picture versus what you get for finishing one is not equal. And ways to earn coins are ridiculous 5 coins here and there which takes forever to add up!"
"I love the game only problem I have is 8 coins for leveling up really! Should get more for leveling up and a little more for finishing a puzzle."
Design and usability issues driving negative reviews.
Users struggle with touch controls that register taps when they're trying to navigate, causing frustration and mistakes
"Every time I tried to color it would move or zoom out and every time I try to zoom out or move it would color. I just did not like the controls."
Users with vision concerns cannot read the letters/symbols clearly even on large screens like iPad Pro
"I guess it's only for young people with perfect vision and that isn't me. I try to zoom so i can read the letters (iPad pro) but as I zoom it's coloring in wrong things"
App causes severe performance degradation, especially after updates, making devices hot and unresponsive
"Downloaded about a month ago, but after the newest story it causes my brand new iphone 12 to get super hot then lags horribly."
Users exposed to disturbing and inappropriate ads while playing, especially concerning when children are playing
"I love the game and I can't keep my grands kids off the game. BUT … the adds that you show about a bride being slapped by her husbands sliver on her wedding day??? What kind of message are you sending to children and women."
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