We analyzed 140 negative reviews from the top 5 Competition Chart apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
45% of negative reviews mention this issue.
"The livestreams are just horrible; constantly buffering and losing connection."
"The livestream is probably one of the worst functions of this app. Constant glitching and audio coming in and out"
15% of negative reviews mention this issue.
"I attempted to watch an event and the Audio and video were significantly out of sync, this creates disappointment in watch a love one's routine."
"The live stream is so pathetic all you get is a herky jerky movement of the dancer."
18% of negative reviews mention this issue.
"I can't log on and there's no 'forgot username' to see what they have listed as my username."
"when I went into sign up, put in the information, it said that someone had already made that account. So I went into login"
12% of negative reviews mention this issue.
"You have to pay a $45 membership fee before you can see your photos and I see why. Poor quality photos they called 'HD'."
"every single routine has quite a few blurry pictures & they are all dark. We are missing 4 solo videos"
20% of negative reviews mention this issue.
"The live schedule is also always off"
"none of it is accurate and the app is reminding me of dance"
14% of negative reviews mention this issue.
"You cannot download the videos to iPhoto. You can't view the videos on their website with an iMac or MacBook."
"I love the app and everything but I find it annoying that you can't download your videos from the app to your phone."
Design and usability issues driving negative reviews.
Users report the app freezing, showing loading circles indefinitely, displaying 'check connectivity' errors despite good internet, and crashing repeatedly during use
"App stopped working today and I tried everything to make it work. I shut my phone off twice, kept clearing the page and restarting the app, and even deleted it all together. All it did was it kept saying error or that I needed to check my connectivity"
Multiple users report that a recent app update broke previously working features, made navigation more complex, and introduced new bugs
"app used to be so good but this new update is bad. i hate it and how ur ignoring all the reviews. i cant search anything up and the schedule and u cant watch the live and schedule at the same time. i'm begging you brung the old version back."
Users find the mobile interface nearly impossible to use for basic tasks like purchasing passes or entering data due to keyboard overlap and poor mobile optimization
"There is no reason that in 2021 that you should have a mobile site that is next to impossible to enter any data. I couldn't even buy my all access pass via the mobile site because my key board covered the last of the information"
App doesn't account for Dynamic Island on iPhone 12+ models, causing screen obstruction
"If you have an iPhone 12 and above (which is most people), this app disregards the Dynamic Island where the front camera is. The screen is obstructed by it."
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