We analyzed 22 negative reviews from the top 5 Fuel Cost Board apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
45% of negative reviews mention this issue.
"Couldn't set up an account. It would not let me get past the phone number."
"Impossible to register in the app. I've tried it on several times for a last half of year unsuccessful."
32% of negative reviews mention this issue.
"The app doesn't work at all locations listed on the map."
"I prepaid 400dls and got my self a code, and it turns out this gas station (TA) doesn't even support"
23% of negative reviews mention this issue.
"App won't let me login with my credentials and when I use, forget the password option, I never receive any mails to reset."
"Won't open forgets password then you can't reset password Send link to email and never get email"
18% of negative reviews mention this issue.
"I have tried 3 cards on this app 1 debit and 2 credit cards and all 3 recognized it as fraud and would not allow a purchase to be made."
"Please make sure before get a code , otherwise your fund will be blockyfor 3-4 days.i am deleting this app."
27% of negative reviews mention this issue.
"I wrote tons of emails to support and they didn't fix anything."
"Called Customer Service the representative told me to not use it and use something else instead of fixing it."
14% of negative reviews mention this issue.
"Keeps crashing after I used it once wouldn't let me use it again waisted time at the pump"
"This app doesn't work with all station listed on the map and it freezes badly."
Design and usability issues driving negative reviews.
Users are logged out mid-transaction when requesting fuel codes, forcing them to re-authenticate at the pump
"Got this at the MATS show and is a total waste of time, got all info in and when I request the code for fuel the app goes to login screen and I have to log again."
Biometric and ID verification repeatedly fails without providing users any way to complete registration or contact support
"The app doesn't work, after trying several times to create my account there is no way. He asked me for my personal data and a photo of my ID and nothing works, it won't let me create the account. It says that my identity cannot be verified and they d"
When transactions fail at incompatible stations, user funds are locked for 3-4 days creating cash flow problems for truckers
"Please make sure before get a code , otherwise your fund will be blockyfor 3-4 days.i am deleting this app."
All historical transactions display wrong dates and times, making expense tracking and reconciliation impossible
"I wrote tons of emails to support and they didn't fix anything. The problem is that all my 49 transactions I have done in las 2 months have one same time and date any time I look on them. They show today's date and time +5 hours from current time."
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