We analyzed 771 negative reviews from the top 5 Coupon apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
58% of negative reviews mention this issue.
"The app constantly crashes, making it impossible to use."
"I can't log in, no matter how many times I reset my password."
47% of negative reviews mention this issue.
"It's always AI and hard to get to a human agent."
"Groupon does not process refunds even when the merchant requests it."
32% of negative reviews mention this issue.
"The app says I have coupons, but they never apply at checkout."
"Digital coupons don't work sometimes and they choose which coupons to give you to use."
21% of negative reviews mention this issue.
"Inventory never accurate, I'm chasing items that are never in stock."
"The app says they have it but then when you place the order, it's cancelled."
18% of negative reviews mention this issue.
"Navigation is confusing, and the app is not user-friendly."
"The app interface is clunky and difficult to use."
16% of negative reviews mention this issue.
"Notifications are too frequent and can't be turned off."
"Tracking doesn't work; I can't see what's been delivered."
Design and usability issues driving negative reviews.
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