We analyzed 801 negative reviews from the top 5 Travel Guide apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
42% of negative reviews mention this issue.
"App doesn’t even work (iPhone 17 Pro Max iOS 26.2)"
"App crashes, site will take your money, cancel the tour saying you are outside the pickup area and not refund your money."
38% of negative reviews mention this issue.
"Horrible customer service. Entitled customer service reps claiming that their managers are too busy to chat or assist further."
"Customer service refused to refund even though it was their terrible app that didn’t show the booking."
35% of negative reviews mention this issue.
"Purchased a San Diego Explorer 2-attraction pass thinking we could save a bit of money. Wrong!"
"Tripadvisor advertises a 'Lowest Price Guarantee' but won't honor it."
29% of negative reviews mention this issue.
"Unable to access my account. I used my Facebook to create an account and the app refuses to let me sign in."
"I made a booking for a Food Tour in Montevideo, Uruguay through Tripadvisor and I'm trying to pull it up on the app and it won't acknowledge that it is there."
25% of negative reviews mention this issue.
"Our tour was changed after booking and payment with no credit provided for deleted entry to St. Peter’s Basilica."
"The platform couldn’t care less about how honestly the providers promote their service."
22% of negative reviews mention this issue.
"They refused to give me a refund even though it was a bait and switch."
"Spent $700 booking with them over 3 total experiences. One of us got sick. They refused to give even a partial refund."
Design and usability issues driving negative reviews.
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