We analyzed 1,580 negative reviews from the top 5 Course Platform apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
28% of negative reviews mention this issue.
"I was given a 1-month free trial. So if you try to cancel you lose your membership. If you don't cancel they automatically charge you, but I can't get a refund on a one-month free trial.. They charge me for the whole year."
"I had ordered a year subscription to masterclass in 2024 and without reading fine print was unaware that I would be billed again the following year- and a higher rate at that. After I was billed I found that there was no forgiveness for this"
22% of negative reviews mention this issue.
"So I have used this app for over a year and have used AirPlay to cast the training videos on to the TV. Which was a wonderful ability. But a recent update prevents that ability now."
"Now, the Cast icon no longer appears"
19% of negative reviews mention this issue.
"this is a review for the Udemy iOS app, which is jus filled with bugs, poor UI choices"
"The app is full of bugs, and I have wasted many hours of my life corresponding with tech support"
18% of negative reviews mention this issue.
"There is no customer service. They dump you onto a crappy Ai chat named Alex, who repeats itself 1 million times and is useless."
"Customer service should be called 'lip service' because they will initially respond to you but fail to follow up and resolve issues."
15% of negative reviews mention this issue.
"I downloaded LinkedIn Learning and had a very difficult time logging in."
"I tried to continue a lynda.com course today, but found my account was deleted, replaced by a big link to install this app. So I did but still couldn't log in."
12% of negative reviews mention this issue.
"I bought course for the first time on Udemy, and I was confused as to why the videos appeared to be in 480p/360p quality"
"The Udemy courses on my iPad via Safari worked exactly like they did on my desktop, which was great. Used it that way for years, but Udemy made some change recently and now it works differently on the iPad, and not that well. It's unusable really"
Design and usability issues driving negative reviews.
Users struggle with non-intuitive navigation, intrusive notifications blocking controls, and loss of progress due to accidental touches
"Navigating on the app is so incredibly bad, you have to assume the developers don't actually use the p"
Users report completed courses showing as incomplete, lost bookmarks, and inability to resume where they left off
"I recently completed a full course on the LinkedIn Learning iOS app, with every video marked as completed. I was even prompted to share my certificate on LinkedIn — but after clicking, I received an error message. When I reopened the app, the course"
Recommendation algorithms fail to match user interests and preferences
"My recommended classes have nothing to do with my interests that I specifically gave them. I'm here for art, but every r"
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