We analyzed 682 negative reviews from the top 5 Vpn apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
52% of negative reviews mention this issue.
"Everytime I turn on the vpn it doesn’t turn on and I changed the protocols and all the locations and it still didn’t work."
"I can never get this vpn to stay continuously connected. It leaves me unprotected all the time."
27% of negative reviews mention this issue.
"I tried reaching out for help, the customer service over the phone was not only unhelpful but also came across as rude and unprofessional."
"Customer service is terrible. I don’t recommend Norton because of this very basic issue."
18% of negative reviews mention this issue.
"I was charged for a year’s subscription without even starting the trial period."
"Clicked '3-day free trial' and was charged $53.30 instantly. No refund."
15% of negative reviews mention this issue.
"App was a 5/5 for me until it started just not connecting to a vpn every once in awhile."
"It’s glitchy and kicks me out when I do eventually get in."
12% of negative reviews mention this issue.
"Even after watching an ad, it still won’t connect."
"Too many ads, boring."
10% of negative reviews mention this issue.
"You shouldn’t advertise it as working with YouTube."
"Misleading advertising about YouTube TV access."
Design and usability issues driving negative reviews.
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