We analyzed 38 negative reviews from the top 5 Landlord apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
47% of negative reviews mention this issue.
"This app is trash. I have been a user for two years. Not once have I had a positive experience. There is ALWAYS an issue, whether the screen is frozen, or the app never loads, or "some error occurred", the list goes on!"
"I have to uninstall and reinstall this app so many times it keep loading and would never load the dashboard."
34% of negative reviews mention this issue.
"This app is so slow. Especially when you try to create an invoice. Opening the invoice section, clicking a drop down to open it etc. The whole process is extremely slow and cumbersome for someone like me who has many properties."
"Literally one of the worst apps I have ever used. Constantly crashes, so slow and laggy."
26% of negative reviews mention this issue.
"If you're someone who is comfortable paying for convenience, this app is alright, although, I've only ever used it for rent payments, and not for any of the other things it offers (maintenance requests, etc.). But, the fees are high; 2.99% of monthly"
"It's a convenient way to pay rent especially for single parents with no transportation. Me personally I don't like how they charge u to pay your rent. Like… I just want to have a convenient way to pay rent without the hassle of extra fees!"
18% of negative reviews mention this issue.
"I use Innago as a landlord. The mobile app is a handy extension for the website. However the frequent forced updates are a problem. I often am on cellular data with a weak signal. When I'm using the mobile app vs the website the whole reason is to"
"While dev support is cool you guys break this app more times by updating it needlessly and constantly."
13% of negative reviews mention this issue.
"Very difficult to use and customer service is extremely slow to respond. You have to call for customer service, which never answers. You leave a message for them to call back which will take hours to get that call back."
"I created an account and started testing the features, immediately had my account disabled and when I wrote into support they said they needed to know where I was located and how many properties I had, I gave them the information and they never respo"
11% of negative reviews mention this issue.
"As a new landlord an app like this is super helpful. That being said, the iPad app is disappointing. It doesn't have a landscape view which is odd since many use their iPad with a keyboard in this orientation. Also limited compared to the website so"
"One example is past payments, open that menu item and the spinner appears and nothing ever loads on the blank screen. Want to export or print your"
Design and usability issues driving negative reviews.
Users are forced to reinstall the app repeatedly or experience automatic logouts, disrupting basic workflows like rent payment
"I have to uninstall and reinstall this app so many times it keep loading and would never load the dashboard."
Critical workflow blocker where users must force-close and restart the app to continue using it after simple actions
"After completing tasks non of the buttons work anymore. Must close app and restart"
Dropdown menus, navigation, and invoice management are so slow they make the app unusable for professional property managers
"This app is so slow. Especially when you try to create an invoice. Opening the invoice section, clicking a drop down to open it etc. The whole process is extremely slow and cumbersome for someone like me who has many properties."
Technical issues visible to tenants create perception of slumlord or unprofessional management
"The types of glitches I've experienced are very unprofessional when dealing with a new/prospective tenant. It just looks very bad, like they're about to enter some slumlord situation."
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