We analyzed 651 negative reviews from the top 5 Video Editor apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
37% of negative reviews mention this issue.
"They make you PAY for like everything and if you don’t pay you can’t even save what you managed to make with the free features anyways."
"CapCut is actually a good app!… if you want to pay for premium."
29% of negative reviews mention this issue.
"App is always down. Logs you out. Can’t export anything."
"The app just crashes or glitches out whenever I try to download big videos."
22% of negative reviews mention this issue.
"There is literally NO customer service."
"Customer support is practically nonexistent."
15% of negative reviews mention this issue.
"Sickening that you won’t let people select the photos."
"They will ask you for access to ALL of your photos in order to use full functionality."
12% of negative reviews mention this issue.
"I cannot find a phone number or email, so I am super frustrated and need help!"
"No way to cancel way too expenses."
10% of negative reviews mention this issue.
"A video editing app being on servers is UNFAIR."
"No WiFi = No App 😡."
Design and usability issues driving negative reviews.
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