We analyzed 1,241 negative reviews from the top 5 Pos System apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
46% of negative reviews mention this issue.
"The app crashed and I lost customers!!!"
"It always lags incredibly. Takes five minutes just to open it."
38% of negative reviews mention this issue.
"Customer service was dismissive, robotic, and unhelpful."
"Customer service hung up on me and another customer rep acted like they took my info to help with an issue for my business."
35% of negative reviews mention this issue.
"Square uses robots to communicate with customers and will 100% steal your money without explanation."
"They will do what they can to hold ANY money of yours and their excuse is because they think it’s FRAUD."
32% of negative reviews mention this issue.
"Square deactivated my account without giving me a clear reason and refuses to explain why."
"Businesses deserve clear answers, especially when accounts are shut down."
28% of negative reviews mention this issue.
"They charge significantly more per transaction."
"The fees are absolutely criminal as well."
24% of negative reviews mention this issue.
"The interface is clunky, reports are confusing."
"The new update puts open tickets as gross sales even though you have not received payment."
Design and usability issues driving negative reviews.
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