We analyzed 787 negative reviews from the top 5 Telehealth apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
46% of negative reviews mention this issue.
"'App is buggy and poorly designed.'"
"'Every time I log in, it asks me if I want to allow FaceID for faster logins. Every. Single. Time.'"
34% of negative reviews mention this issue.
"'Support is non-existent.'"
"'Horrendous customer service & worthless app.'"
39% of negative reviews mention this issue.
"'Be careful with billing.'"
"'They charged me $390 for one appointment.'"
29% of negative reviews mention this issue.
"'Doctors rarely show up for appointments.'"
"'The doctor was very rude.'"
25% of negative reviews mention this issue.
"'Too many clicks to complete anything.'"
"'Scheduled appointment should be on the Home Screen.'"
28% of negative reviews mention this issue.
"'Very poor audio quality.'"
"'Video calls abruptly cutting off.'"
Design and usability issues driving negative reviews.
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