We analyzed 1,664 negative reviews from the top 5 Marketplace apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
28% of negative reviews mention this issue.
"The search is the worst of any reselling platform. I am currently selling more on Mercari, a smaller platform, so I know my items are wanted. They just aren't being found on Poshmark."
"My listings now receive almost no visibility"
24% of negative reviews mention this issue.
"I have a customer break my product while trying on but then complaining that I didn't give a good description of the product. Poshmark then refunded them & had them send it back"
"Mercari does very little to protect you from inactive sellers"
18% of negative reviews mention this issue.
"This is the only platform that will suspend a seller for removing"
"The concept of being suspended for deleting items from your closet is absurd"
22% of negative reviews mention this issue.
"I've messaged the support team FIVE different times about an issue and have been completely ignored 3 out of"
"Mercari health center and support system needs a lot of work their employees don't know what they're doing. They take super long to review help request."
15% of negative reviews mention this issue.
"THE GREED OF THIS CORPORATION IS SICKENING!!! As if selling on this app wasn't hard enough with the constant changing of shipping fees"
"If you're charging the buyer for a protection insurance and you're charging the seller"
19% of negative reviews mention this issue.
"The new CEO & BOD are openly changing the rules without educating Sellers then they suspend or delete your closet"
"They keep changing their rules and policies to fit their"
Design and usability issues driving negative reviews.
Recent updates replaced personalized, categorized feeds with random mixed items not matching user preferences or sizes
"The new 'for you' tab after this update is all random mixed items, 95% of which are not my size. It was so much better when it showed an organized list of different categories you've looked at before"
Cannot properly combine shipping or apply discounts when buying multiple items from same seller
"I attempted to accept discount offers from a single seller, who also offers combining items (photos) into one shipment. When I added them to my cart, not only did a separate shipping charge show for each item, ALL the discounts offered moments previously disappeared"
Users cannot opt out of unwanted notifications, still receive them after disabling
"PM does not let you opt out of notifications for the 'Posh Shows'"
Items difficult to browse without tapping each one, missing key information in list view
"the way items are displayed for shopping is less than ideal. Unless you tap on an item of interest"
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