We analyzed 83 negative reviews from the top 5 Dispatch apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
42% of negative reviews mention this issue.
"Car deliveries are not paying enough to even consider accepting and doing runs for this company. Almost all these delivery apps are the same and are trying to take advantage of naive or desperate drivers"
"These ppl are like the DoorDash of expediting, they pay pennies and expect the world. Imagine loading and unloading 1500 pounds of product for $19"
28% of negative reviews mention this issue.
"The algorithm is really punitive if you don't take every junk delivery they have. If you aren't able to give them exclusive use of your vehicle, then it doesn't work"
"To take this company's low ball orders. They want you to take every bunk order they send out or they turn you to offline and block your account eventually"
24% of negative reviews mention this issue.
"This is my 10th time downloading this app. Is this just some tracking device? Since January and still hadn't had a job yet!"
"In buffalo New York area, no work at all and got an email telling if I don't do any order within 5 days, my account will be deactivated. I turned on my app for last 24 hrs and got 0 orders"
18% of negative reviews mention this issue.
"They are pretty much open now about what I've suspected of them for years. They send all the best jobs to their favorite drivers first"
"I drove for Dispatch for about 5 months started out great until the matrix kicked in.. I received an order that I quickly accepted and all of a sudden it vanished from my Que"
22% of negative reviews mention this issue.
"It's extremely difficult to catch a order unless you're constantly open in the app every 5-10 minutes there are no notifications that an order is available"
"App fails to notify with alerts of new orders available most of the time. Therefore you have to drive constantly swiping to find almost all orders. This is definitely a safety order"
15% of negative reviews mention this issue.
"Went to pick up an order with an X amount of boxes. When I arrived at the location there were almost twice as much than described on the order"
"Very cheap and poor communication. This company will have you unload an entire pallet of product for just pennies. Not very descriptive when sending load offers. You may get an order that says '1 parcel' but it will actually be a full pallet of produ"
Design and usability issues driving negative reviews.
Orders disappear within seconds, forcing drivers to accept blindly without reading full details
"You don't have a lot of time to read the info on a job due to people accepting without reading"
App update reduced visible orders from 4 to 2.5 on screen, making it harder to see opportunities
"Been using this app for quite a while, and every update gives the driver less information than the previous edition. With the previous version, we could see almost 4 orders on the available order screen. Now it's 2 and a half"
Drivers pay $40-50 before learning there may be no orders in their area
"You'll think after paying $40 bucks for a background check that takes weeks to get done the pay would be better. No jobs here in the Detroit area"
Users unable to access accounts after paying fees
"This app is unusable, especially when you can't make an account you can't login and the app just feels like a scam"
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