We analyzed 52 negative reviews from the top 5 Lawn Care apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
23% of negative reviews mention this issue.
"Havnt gotten paid since I started. The company owes me almost $500"
"its been almost a month since I completed a job and still haven't got paid for my work….this app is pathetic and disgusting"
21% of negative reviews mention this issue.
"The app takes a huge chunk of your earnings, 25-30% in most cases."
"Very low pay as I spoke to a couple customers and they basically pay double for what you're getting paid for example, if you get paid 45 the client is paying 80 to 95 so this app takes half of what you could be getting paid on your own."
19% of negative reviews mention this issue.
"I had dozens of happy, regular customers from the app, but all it takes is one customer who knows how to scam the system and suddenly was I not paid for that particular lawn, but I was permanently suspended after just one(!) customer typed their phon"
"I recently started using lawn love to grow my new company. Had all good reviews on my account from customers. Out of the blue my account signed me out and couldn't get back in. I called and they said they deactivated my account from a lawn they said"
13% of negative reviews mention this issue.
"Clients are habitual liars about yard size. Many lawns are overgrown when you arrive. But you MUST mow or be FINED mon"
"People aren't honest about the yard size and length of grass! To be honest I think LoveLawn takes too much money from us and there is no way of knowing the amounts"
12% of negative reviews mention this issue.
"The app needs a lot of fixes. Support is very slow. Probably the slowest I've ever dealt with. Still trying to get an issue solved that's been going on for 3 weeks."
"This app is so bad, customer support doesn't know anything when you call, they don't help, will never use again. I I don't recommend"
10% of negative reviews mention this issue.
"It's essentially Uber for lawn care. Not a bad way to add to your client base. Whether you're getting started or just need more work. Short Comings: APP constantly crashes and says it needs to update, but never does. Have to delete and re-download"
"App updated today and now it's stuck in a loop. Can't log in can't update. How should I go about completing my work schedule?"
Design and usability issues driving negative reviews.
Providers are not informed upfront that first payment takes 2 weeks, creating cash flow issues
"You have to wait two weeks to receive any pay for your first job, which they don't say until after you finish your first job and schedule you for more"
App requires background location access constantly, consuming device resources
"The app begs you to have your location on even in the background and it burns through"
Platform sends jobs far from provider location making them unprofitable after fuel costs
"This app sends me jobs that are way out of my area and there's so little profit it's not even worth the fuel it would take to get to the job."
Providers cannot create new account with existing phone number even after deleting old account
"I deleted my old account because, of being busy with life. Try making a new one and they wanted me to get a new phone number. This is ridiculous. Support wasn't no help at all."
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