We analyzed 1,207 negative reviews from the top 5 Tax Calculator apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
43% of negative reviews mention this issue.
"Claims free tax returns but charges hundreds at the end."
"TurboTax is a fraud, charged over $300 for supposed free filing."
26% of negative reviews mention this issue.
"App keeps crashing during final review step."
"TurboTax software failed, couldn't provide original 1040."
21% of negative reviews mention this issue.
"Horrible customer service, no one knows anything."
"Called customer support, they hung up after 30 minutes."
19% of negative reviews mention this issue.
"App is super glitchy, makes filing taxes stressful."
"Navigation is confusing, can't find previous forms easily."
17% of negative reviews mention this issue.
"Constantly pushed to upgrade even when not needed."
"Upselling tactics are deceptive and frustrating."
12% of negative reviews mention this issue.
"TurboTax miscalculated my refund by $1,200."
"Inconsistencies in refund amounts when compared to other services."
Design and usability issues driving negative reviews.
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