We analyzed 217 negative reviews from the top 5 Pet Grooming Coach apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
35% of negative reviews mention this issue.
"I paid the $4.99 to unlock the entire game then I had to pay another $2.99 to unlock the pets."
"I bought 'EVERYTHING' for 4.99. Then I had to pay another 3.99 to access the characters."
28% of negative reviews mention this issue.
"Even after I paid 6 dollars for everything, the ads still bombard you so much it makes playing impossible."
"I thought unlocking everything would stop the ads, and stupid pop ups, but it doesn't."
42% of negative reviews mention this issue.
"You cant use half the stuff and it consistently asks u to rate it."
"almost all the major tools are locked"
18% of negative reviews mention this issue.
"Everything is fine until you try to use the tweezers. This transparent phone comes up & the tweezers freeze in place & the phone just moves up and down & won't stop"
"whenever she tries to use the tweezers it freezes the game"
22% of negative reviews mention this issue.
"No instructions, when we finally figured out what to do we couldn't complete the tasks."
"the very few things that u can do are hard to figure out how to use them"
25% of negative reviews mention this issue.
"you only have a choice of 2 animals and half the things they give you to help them are locked"
"there are only two animals and like I said earlier you need to pay to get the rest"
Design and usability issues driving negative reviews.
Constant unlock prompts and purchase pop-ups appear during gameplay, making it impossible for young children to play independently without parent intervention
"My very frustrated 5 year old couldn't do anything without a phone image immediately popping up over the entire screen, prompting her to unlock the paid version."
Users can't tell what tools do, where to use them, or if they're working correctly. No visual cues or tutorials guide the interaction.
"I don't know what the wiggling rectangle over the paw is for. Nothing seems to work properly."
In-app purchases are device-locked rather than account-based, forcing families to repurchase for each device
"Paid to unlock all the tools you need to play on one iPad. Downloaded on my daughters iPad to find everything locked! What a waste of money!!!!!! Don't get it is not free!"
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