We analyzed 1,056 negative reviews from the top 5 Roadside Assistance apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
47% of negative reviews mention this issue.
"App is horrible, avoid it!!!"
"Never works for payments"
36% of negative reviews mention this issue.
"App tracks you and based on driving it raises your rates"
"No, you don’t always need access to my location."
29% of negative reviews mention this issue.
"Waited over 5 hours for roadside assistance"
"App not showing policy or new features"
34% of negative reviews mention this issue.
"Horrible customer service!!!"
"Terrible customer service"
22% of negative reviews mention this issue.
"My car insurance went up from $150 to $380"
"State Farm changes your policy two different times"
19% of negative reviews mention this issue.
"Drivewise messing up the history when I’m not driving"
"Drivewise, while sensible as an idea, is so poorly executed"
Design and usability issues driving negative reviews.
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