We analyzed 210 negative reviews from the top 5 Elderly Care apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
28% of negative reviews mention this issue.
"Chat Care? No one available. I have been reaching out for 2 days now. Keeps telling me 'we're busy than usual, call the 800 number', So I do, FOR 2 DAYS! I stayed on the phone for a solid 2 hours and no one answered."
"Horrible customer Service!! I've been trying to call and no one will ever answer. I've left a voice message and get no reply back"
24% of negative reviews mention this issue.
"2.5 years. Im missing so much money and they just play with you and send you in circles. You file a complaint and provide proof and they fight you on your money as if you made it up."
"I drove 80 miles (1 hour 35 min drive) to a visit and when I got paid for it I realized I was only paid for the visit itself and not the commute."
18% of negative reviews mention this issue.
"I nearly went to a registered sex offenders home. I was not able to confirm the visit after a few attempts. It was a fluke that I discovered he was a regi"
"When I had an asthma attack because a members home was full of cat waste, there was no one available to help me."
22% of negative reviews mention this issue.
"The Papa Pal app has significant usability issues that make it frustrating to use. It frequently fails to recognize my phone number, forcing me to re-enter information repeatedly. The app also requires me to redo training and checklists I've already"
"I was hoping this app would be better than the first one released but I'm sorry to say that this app seems a bit confusing. Also when I'm going to different pages on the app it's very choppy and slow."
19% of negative reviews mention this issue.
"Applied 2 months ago, initial interview was recording a brief introduction message so they get to know you. Supposed to wait for 48 hours and then a recruiter would follow up. It's never happened."
"I'm pretty sure I'm completely all the steps because they all have check marks on them but it's stuck at '6/7' and 'Background check: you need to complete all the steps first'."
16% of negative reviews mention this issue.
"Most of the appointments I show up to the member never scheduled or never signed up for papa pal or cancelled their membership or paused their membership."
"Frustrating that so many visits never happen. I will confirm a visit, wake up early only to find out my visit is canceled."
Design and usability issues driving negative reviews.
Users can only see one or two client names at a time, making it difficult to browse available jobs efficiently
"The window for scrolling for clients is very small. I wish you could have the entire phone screen to scroll but you can only see one or two names at a time"
The app doesn't remember filters or preferences when users navigate between pages, forcing them to re-enter settings repeatedly
"The page doesn't save when y"
Users get stuck at driver's license and selfie upload step with no way to proceed
"I got stuck at the part where it asked me to upload my driver's license along with a selfie. It wouldn't let me continue, so I had to chat with a customer r"
Workers cannot easily view payment details or understand when/how they'll be paid
"What I don't like is that once you have completed your visit it says go to my payment portal to view payment details. I"
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