We analyzed 22 negative reviews from the top 5 Physical Therapy apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
36% of negative reviews mention this issue.
"It takes forever to load and then crashes every time you click on anything."
"This latest set of updates is causing the app to crash over and over so I can't enter data."
27% of negative reviews mention this issue.
"on iOS it logs you out EVERY TIM"
"What's the point of letting you download exercises offline, when the app makes you login everytime — and requires internet to do that lolz."
23% of negative reviews mention this issue.
"it reloads the whole app whenever you return from viewing another app and you have to navigate to where you were again"
"When I am on a specific exercise and the screen on my phone tur"
18% of negative reviews mention this issue.
"Seriously, what app takes a full 30 seconds to open?? And it does that every time i"
"It also loads like an elephant climbing stairs."
14% of negative reviews mention this issue.
"the calendar does not advance and it never "unchecks" done exercises"
"All exercise are marked with a red X. Unusable."
9% of negative reviews mention this issue.
"Whenever my PT program is changed, at PT, by my PT, the changes don't automatically update in my profile. She needs to email me a new link, each time"
Design and usability issues driving negative reviews.
App completely reloads and loses user position when returning from background, notifications, or screen timeout - devastating for multi-minute exercises
"it reloads the whole app whenever you return from viewing another app and you have to navigate to where you were again"
Users struggle with authentication process and accessing their exercises through the app vs browser
"I find it very difficult to log into my exercises on this app Why can't you simplify it for use?"
Exercise video audio becomes inaudible while other apps work fine, unusable without headphones
"while I was using the app, the sound went from clearly audible to almost inaudible. I can't wear headphones while doing the exercises"
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