We analyzed 407 negative reviews from the top 5 Font Finder apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
45% of negative reviews mention this issue.
"I tried 3 samples with no success. The first try was a font that I still don't know but none of the two dozen possibilities given to me were correct."
"It works about half the time. This is still in my 'toolbox' to help identify customer samples they want me to match. Again it only works about half the time"
35% of negative reviews mention this issue.
"Incredibly bad OCR means it can't distinguish letters easily. After a LOT of manual entry, it finally gets some letterforms identified, then fails at the font."
"I was not able to get it to work at all on any type less than 1/2 inch tall, so its not useful for regular text. The character recognition interface is difficult to use. With smaller fonts, the app frequently lumped multiple characters together"
28% of negative reviews mention this issue.
"Lately though, the app won't even open most of the time. :( (Yep, I've uninst"
"when I click on anything in the app, it freezes and does nothing. I tried deleting it and reinstalling it but it does nothing!"
22% of negative reviews mention this issue.
"The fonts identified often look quite close to your source image, but it overlooks commonly available font matches in favor of ones you'd have to buy from a developer."
"I have yet to have it give me a font that comes stock with any of my programs. The good thing is I can usually find one I can download for free but for personal use only."
18% of negative reviews mention this issue.
"now it gives no errors if it can't find something, it just searches forever"
"recently it comes up, saying it cannot contact the servers or something"
15% of negative reviews mention this issue.
"There is no 'landscape' support, forcing you to rotate pictures of longer single-line text and then you automatically lose characters due to cropping. You can draw selection boxes only for 'portrait' oriented photos."
"Allow landscape photos. Text specimen is almo"
Design and usability issues driving negative reviews.
Users struggle with manual character correction when OCR fails, with buggy scrolling, inability to join dots to letters, and characters lumping together
"There can be a couple frustrating glitches when double-checking the characters identified (suddenly not being able to edit or scroll; or not being able to join an i or j to its dot)"
Multiple users report being unable to toggle the accept button or interact with the T&C screen, making the app completely unusable
"I'm unable to toggle the accept slider and click accept. If I slide the button, it reverts right back to where it was and won't a"
Apps implement trial limits that frustrate users, and purchased credits often don't work after payment
"And now that they instituted a 'limit' on the 48hour amount of fonts you can identify via camera or gallery, it just doesn't work at all."
Apps advertised as free become unusable without payment, frustrating users who downloaded expecting functionality
"It claims 'Upload any image and get instant font identification with AI precision. No signup required, completely anonymous, and lightning fast.' And says 'Free' on the app store… then after you install it, it's unusable unless you pay. There is no c"
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