We analyzed 860 negative reviews from the top 5 Fashion apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
58% of negative reviews mention this issue.
"Customer service is non-existent. Very disappointing that I cannot email anyone."
"They have the worst customer service..basically there is none."
47% of negative reviews mention this issue.
"Order 4 pair of pants took a month to come in a world where things take a day."
"I ordered something a month ago, every other day it says it’s out for delivery then doesn’t arrive."
36% of negative reviews mention this issue.
"App is glitching so insanely bad to the point where my phone is overheating."
"The app crashes every time I try to read about an item."
42% of negative reviews mention this issue.
"Never get your money back. You would never get your money back if you wanted to."
"Instead of a refund, they give you a gift card!"
25% of negative reviews mention this issue.
"The prices are high compared to SHEIN."
"Shipping way too high."
18% of negative reviews mention this issue.
"They sent a birthday discount that didn’t work when I was checking out."
"Price get hiked up so it can look like you’re getting a discount."
Design and usability issues driving negative reviews.
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