We analyzed 818 negative reviews from the top 5 Driving Test apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
72% of negative reviews mention this issue.
"You have to pay money just to start and if you don’t wanna pay, you can’t use the app."
"I can’t even get past question 7 without it making me get the free trial."
65% of negative reviews mention this issue.
"They charged me three times in one month!"
"I cancelled my free trial and it still charged me."
34% of negative reviews mention this issue.
"None of the practice test questions on the so-called cheat sheet is asked at the DMV test."
"The questions in the practice tests do not match the real exams in Texas at all."
26% of negative reviews mention this issue.
"No customer service number."
"Customer service is unhelpful and rigid, offering no real solutions."
19% of negative reviews mention this issue.
"App won’t let me log in, says failed and to retry 100 times."
"App crashes every time it opens."
17% of negative reviews mention this issue.
"Failed my test because many questions are not addressed in this app."
"I failed all tests. Not one question was what I taught!"
Design and usability issues driving negative reviews.
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