We analyzed 1,501 negative reviews from the top 5 Navigation apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
27% of negative reviews mention this issue.
"Forcing the AI slop into it is making it is enough to make me say no thanks."
"App has turned to trash with the update that forced me to accept Gemini."
32% of negative reviews mention this issue.
"Google Maps has sent me into a traffic jam again."
"It took me to a completely wrong location, adding unnecessary time to my trip."
24% of negative reviews mention this issue.
"App keeps freezing and rerouting randomly."
"It crashes every time I try to open it on CarPlay."
18% of negative reviews mention this issue.
"Always sends you through traffic when there are faster back roads."
"Traffic patterns, construction zones, etc. are almost always outdated or missing."
15% of negative reviews mention this issue.
"I want to plot a specific route but can't customize it on the app."
"There’s no way to change the route once you’ve started."
12% of negative reviews mention this issue.
"It takes 30% of my memory, 30GB of 'documents and files'."
"The app is taking 14.7GB space on my phone."
Design and usability issues driving negative reviews.
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