We analyzed 29 negative reviews from the top 5 Lego Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
72% of negative reviews mention this issue.
"The app was nice before the developer decided to be greedy and paywall the app's signature feature. Now you only get 5 scans before the app tries to charge you for premium."
"I understand the need to make money. However it would have been nice if existing users would have been allowed more than 3 images per day."
48% of negative reviews mention this issue.
"this app was very helpful but also terrible only getting to use five pictures a day to figure out what Lego mini figure or part this piece goes to is really annoying."
"It's fun to use but the fact that it only gives you 5 scans a day if your using for free it's not useful if you only get five scans"
34% of negative reviews mention this issue.
"Every figure we tried to search just automatically goes to "there is something wrong with your connection" :/ I think something is wrong with the app"
"Downloaded this app 2 days ago. Continually get the message "no network connection ". Must be on their end because things here are working perfectly."
31% of negative reviews mention this issue.
"Not a good app. It loses Wi-Fi often and only gets the piece correct like 50-75% of the time."
"I have tried this on a TON of my personal mini-figures, and it just won't identify anything. Always comes up with an error, blank screen, or app crash."
10% of negative reviews mention this issue.
"Prices aren't accurate at all. eBay and bricklink have completely different prices. I'm not sure where this app pulls sales from but definitely showing x3-x5 true value. Honestly kinda a scam, not worth paying for."
14% of negative reviews mention this issue.
"Whatever you did in your "fix " a week ago had completely ruined the app. It will scan maybe 1 in 5 times I try to scan now. Have to constantly close and exit the ap."
Design and usability issues driving negative reviews.
Users report being constantly prompted to upgrade, making the free tier unusable and frustrating
"I can't go on this app with out it saying "GET PREMIUM""
Technical instability leading to errors, crashes, and blank screens during scanning
"I have tried this on a TON of my personal mini-figures, and it just won't identify anything. Always comes up with an error, blank screen, or app crash."
Users unable to get help when experiencing issues, no visible support channels
"Downloaded this app 2 days ago. Continually get the message "no network connection ". Must be on their end because things here are working perfectly. No way to contact the developer for help - even on their website."
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