We analyzed 59 negative reviews from the top 5 Mind Mapping Assistant apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
29% of negative reviews mention this issue.
"I opened the app today to find my work erased"
"it completely overwrote them, apparently during a sync error. absolutely unacceptable"
22% of negative reviews mention this issue.
"This app does not have iCloud Drive support. This app has been out for years and the developers have ignored the apple ecosystem"
"I use Apple's iCloud. This is otherwise a great application, but you really needs to find a way to support iCloud"
20% of negative reviews mention this issue.
"When we edit the blob text, it keeps expanding horizontally. One must stop writing and then grab the little symbol in the lower right corner and drag it back to shape the blob. Very annoying"
"The select tool is horrible. You may want to make 15 bubbles in one"
15% of negative reviews mention this issue.
"Unless I'm mistaken though, there are no keyboard shortcuts? To quickly brainstorm, I have to be able to mind map without touching the screen"
"I also can't use split screen which slows down my productivity"
12% of negative reviews mention this issue.
"In trying to use my Apple Pencil for text input it caused nodes to drag, to disappear, or didn't actually write"
"there is no way to use my Apple Pencil"
10% of negative reviews mention this issue.
"I can't find where to delete a diagram. Can't duplicate a diagram?"
"Can't duplicate a mind-map. Can't copy formatting"
Design and usability issues driving negative reviews.
Users must constantly interrupt their workflow to manually resize text bubbles that expand horizontally while typing, breaking creative flow
"When we edit the blob text, it keeps expanding horizontally. One must stop writing and then grab the little symbol in the lower right corner and drag it back to shape the blob. Very annoying"
Users with ADHD and newcomers find the app confusing with no guidance on how to use core features
"First off you open the app and it's just the mind map with no tutorial or anything, it's a confusing app, so I've opted for a refund because I've already deleted the app and won't be using it. If you have adhd this is not for you"
Buttons and controls are too small for practical use on touch devices, causing frequent mis-taps
"You need to have tiny fingers to be able to touch the buttons. If you are not perfect, it acts as if the button is inactive"
Users cannot choose export formats or successfully share maps with images via email/messages
"Sending it as a pdf in an email doesn't send the included pictures in a box. As well as trying to send it as a messages , result in messages failure every tim"
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