We analyzed 298 negative reviews from the top 5 Messaging apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
38% of negative reviews mention this issue.
""Every day I get spam from the group""
""Keeps adding me to groups I’m not asking to be a part of""
32% of negative reviews mention this issue.
""Verification call never happened""
""I can’t even sign up because both the verification text and call didn’t send""
27% of negative reviews mention this issue.
""Viber is frozen on my iPhone 16 Pro""
""App is frozen at the home page when you open the app""
25% of negative reviews mention this issue.
""Customer service is NOT good at all, no communication whatsoever""
""Support closed my ticket twice and claimed it was resolved without actually fixing anything""
15% of negative reviews mention this issue.
""You lose all chats moving to iOS from Android""
""Lost all backed up chats""
13% of negative reviews mention this issue.
""Calls are disconnecting while using another app""
""The call quality is quite poor""
Design and usability issues driving negative reviews.
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