Spam and unsolicited group messages (High severity, 38% frequency)
""Every day I get spam from the group""
Opportunity Score: 85/100 | 298 reviews analyzed
The analysis of 298 negative reviews from the iOS App Store's 'Messaging App' category reveals significant dissatisfaction with Rakuten Viber Messenger. The primary complaint, affecting 38% of users, is the inundation of spam and scam messages, indicating a severe flaw in the app's privacy and security settings. Additionally, 32% of users report issues with account activation and verification failures, often resulting in blocked or inaccessible accounts. Complaints about app crashes and freezes make up 27% of the reviews, with many users expressing frustration over losing access to messages and contacts. Another critical area is the poor customer support experienced by 25% of users, who often feel ignored or receive automated, unhelpful responses. The most significant opportunity lies in addressing these core issues, particularly the spam problem, which could significantly improve user satisfaction and retention.
""Every day I get spam from the group""
""Verification call never happened""
""Viber is frozen on my iPhone 16 Pro""
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