We analyzed 32 negative reviews from the top 5 Kayaking Coach apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
47% of negative reviews mention this issue.
"They charge you extra money days later. We ended up spending double for a 2 hour kayak trip."
"So I initially got the kayak out of the locker and then it charged me $15 dollars and I was like cool that's pretty cheap. Then we went kayaking for 1 hour and 18 minutes, put it back, and then it charged me again for $50 dollars."
34% of negative reviews mention this issue.
"Won't let me return and just keeps racking up the time and money"
"I opened the box, got the boat out, then the app froze. My kid had closed the door already but forgot the paddle inside. The only option was to end the rental. Ka-tching! 20 bucks for 9 minutes of frustration."
25% of negative reviews mention this issue.
"Can't get past the sms code. The system will not send you a code at all. We tried about 10 times before we just gave up and deleted the app."
"The app requires you enter a photo number so they can send you an sms to verify. Well I never received that code and the screen would not let go any further in registration."
16% of negative reviews mention this issue.
"After scanning the QR and trying to pay, the system said I have an invalid payment method. I tried to double check my card info but the edit function does not work."
"It won't get you delete your card from the app. The customer service can't even do that. I got a random charge from this company and they wouldn't delete my card from my account. I needed to cancel my credit card and get a new one."
22% of negative reviews mention this issue.
"The cage for the kayak didn't unlock the first, second, third or even fourth time."
"Highly suspicious scam. Only successfully used once. After the first use, it's either 'maintenance', or 'hardware unavailable'. There are 4 slots/sets at the location where I usually go. All looks fine to me, but none will scan open"
19% of negative reviews mention this issue.
"I tried to call the company and still no response"
"After 2 days of trying to access the membership I had just bought, I finally got it to work but I was charged twice for the membership. I have been emailing them for days to get $75 back that they took but refuse to answer"
Design and usability issues driving negative reviews.
Mobile keyboard obscures critical action buttons, preventing users from completing sign-up flow
"I was unable to create account. I could not get past the first page. The keyboard is blocking the next button."
App becomes completely unusable when experiencing network issues or server delays, causing users to be charged for time spent troubleshooting
"This app lags and takes forever to load when getting the kayak out and also putting it back it. It circles for at least 2 minutes counting towards your time getting it back."
Users locked into payment methods with no ability to edit, remove cards, or verify cancellation success
"It won't get you delete your card from the app. The customer service can't even do that. I got a random charge from this company and they wouldn't delete my card from my account. I needed to cancel my credit card and get a new one."
Users uncertain if rental ended properly, leading to surprise charges days later with no real-time status updates
"I did everything i was supposed to do but I was told that my app didn't close properly so I was being charged $50 per kayak."
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