We analyzed 1,087 negative reviews from the top 5 Accounting apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
58% of negative reviews mention this issue.
"The app freezes up ALL THE TIME. I usually just have to go to the website and not even bother with the app."
"App is trash. You have to try and log in 4-5 times before it lets you in."
43% of negative reviews mention this issue.
"Customer service is terrible. They will not email you back."
"Horrible customer service. I would give QB zero stars if possible."
29% of negative reviews mention this issue.
"Mileage tracking doesn’t work. It shows up late, and doesn’t seem to be 100% accurate."
"Was good but won’t track miles accurately for last few months."
34% of negative reviews mention this issue.
"Stop updating it. The frequent updates and moving things around gets annoying."
"Why do you change the look and format? I'm tired of wasting time trying to relearn."
27% of negative reviews mention this issue.
"The app is very slow, freezes every time I use it."
"It’s so hit or miss if it’s actually working, making accounting for my business unnecessarily difficult."
19% of negative reviews mention this issue.
"They keep raising prices and charging more for nothing new."
"I’ve been charged over $40 for ‘monthly fees’ when it only cost $9 per month."
Design and usability issues driving negative reviews.
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