We analyzed 686 negative reviews from the top 5 Thumbnail Maker apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
67% of negative reviews mention this issue.
"I signed up for a free trial for a few days. They instantly charged my card for $33 and of course none of their options for customer service are working for me to make sure I get refunded."
"I was charged $10+ for a 3 day 'Free' trial. That itself is more than a week subscription… I exited the app and went back to finish my project and was asked to subscribe again… REALLY?!!"
43% of negative reviews mention this issue.
"The app advertised AI editing but it just adds filters, captions, and sound."
"I downloaded and paid for the year thinking this app had AI video tools. It turns out, it is only AI photo tools."
38% of negative reviews mention this issue.
"App won’t allow cancellation of subscription…"
"They refuse to issue a refund. Shady way to make money."
34% of negative reviews mention this issue.
"Every photo is distorted when imported, Multiple fonts not working…"
"App will not let you access music library, crashes over and over."
29% of negative reviews mention this issue.
"Navigation is confusing, especially for the older generation."
"No good explanation or tutorials... hard for the older generation."
25% of negative reviews mention this issue.
"CapCut is still way better even with the free version compared to this app."
"It's just an app for video editing where you have to do everything yourself, there’s no magic effect."
Design and usability issues driving negative reviews.
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