We analyzed 245 negative reviews from the top 5 Remote Work Log apps on the App Store. Here's what users hate most.
Ranked by frequency — how often each complaint appears in negative reviews.
18% of negative reviews mention this issue.
"Works pretty good especially for a free version, I loved this app till I couldn't connect thru 3G when I really needed to, I'm only able to connect when I'm on the same network as my computer"
"Any one having problems logging on from an outside network? Works fine when I am in the build where my pc is. But when I'm out of the building in another network or on 3G it doesn't connect."
15% of negative reviews mention this issue.
"Short n sweet!! Impossible to set it to work from different wifi's. The average person knows nothing about setting ports in routers. I did find another App that does the same as this one and worked like a charm the first time."
"I am highly computer literate and cannot get this app to work. Tech support from mocha soft directed me to do things that are already done: configure PC to allow remote desktop, port forwarding on the local router"
14% of negative reviews mention this issue.
"So after the update today on my iphone 4 the programs crashes on execution. I cannot even get to my configurations to copy what is there for a uninstall/reinstall."
"Touch the launch icon, and it flashes open, then crashes. Worked fine on my first-generation iPad, not on iPad 4."
12% of negative reviews mention this issue.
"This rdp implementation does not support mouse drag movements via the touch interface. While it is possible to rdp into a host it does not prove to be too terribly useful to be able to only single click."
"Unless I'm blind I didn't see any option to right click or drag options, which other free apps have such functions. Personally this one left me wanting a lot more."
8% of negative reviews mention this issue.
"This WAS a great little app. Latest update added a 2 minute limitation to connections to force you to upgrade to the pro."
"When it didn't have the 2-minute limit on RDP sessions, it was worthless. Now that it has a timeout and disconnects after 2 minutes, it's beyond worthless."
11% of negative reviews mention this issue.
"Doesn't support Network Level Authentication, which means that it won't work with a Windows 7 computer by default. You can turn off NLA on your Win7 computer, I suppose, but that's pretty insecure."
"This was a great APP until we moved from a Windows 2000 server to 2008 with Terminal services. Since the APP only used the console port on Windows server 2000 it was fine, but now that we don't allow remote desktop users console access this APP has l"
Design and usability issues driving negative reviews.
Users struggle with setup because documentation assumes prior experience with remote desktop tools and doesn't provide clear step-by-step guidance for beginners
"There is a pretty substantial amount of documentation, but it's all written assuming you've worked with programs like this before and know how to do everything already. I couldn't get it to connect to my computer and there was no indication as to wha"
App doesn't disable remote desktop wallpaper, causing constant refresh cycles that significantly slow down the connection
"App works fine but it does not ignore the desktop wallpaper of the remote computer, so it spends a lot of time refreshing the wallpaper which slows the connection down a lot. Most other RDP apps just use a blue desktop background"
Multi-monitor RDP sessions become unusable after updates, with screens compressed together
"After the update it got worse. This used to be great for RDP sessions. Especially RDP sessions that support Dual monitors. Now the screen is all smashed together and completely unusable."
Free apps suddenly requiring payment without clear pricing structure (monthly vs one-time) frustrates users who assumed permanent free access
"After using it for a few weeks it locks up unless you pay $4.99. It doesn't say if the $4.99 is monthly or forever. I don't like that it says free and then forces you to pay with no explaining"
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