App crashes or freezes frequently (High severity, 58% frequency)
"The app freezes up ALL THE TIME. I usually just have to go to the website and not even bother with the app."
Opportunity Score: 75/100 | 1087 reviews analyzed
The analysis of 1087 negative reviews in the iOS 'Accounting App' category reveals significant issues with app performance, usability, and customer support. The most prevalent complaint, cited in 58% of reviews, is the app's tendency to crash or freeze, particularly during critical functions such as invoicing or payment processing. Users frequently express frustration with constant and disruptive updates that fail to address core functionality issues. Approximately 43% of reviews highlight poor customer support, with users often left without assistance for prolonged periods. There is a notable demand for features like improved mileage tracking, which is mentioned in 29% of reviews as either non-functional or inaccurate. This presents a substantial opportunity for new entrants to offer a more stable and user-friendly solution with better support and more comprehensive features.
"The app freezes up ALL THE TIME. I usually just have to go to the website and not even bother with the app."
"Customer service is terrible. They will not email you back."
"Mileage tracking doesn’t work. It shows up late, and doesn’t seem to be 100% accurate."
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