What Users Really Think About Wayfair – Shop All Things Home

Frequent app crashes and unresponsive customer service.

"App literally does not work, just loads forever."

"Customer service is non-existent, never received a response."

The app navigation becomes more of a nightmare with every major update. I don’t care about your AI nonsense features — please just bring back a normal navigation!

Prevents proper search forces consumer to waste hours sorting through products unnecessarily - I am well aware I can simply check off the price per item predetermined in the filters but they end at $500 and that’s by design - I tried deleting the app and downloading again weeks later to see if it wo...

Just updated the app and when I click on any item it says this item is not available. I am shopping to furnish my new home, this is not good.

It says it’s having trouble finding every single product.

Website was not working properly and price changed while i was ordering. Not to my benefit plus too many items were out of stock.

Would be nice if the “cart” feature allowed you to group items together. I’ve been ordering rugs and rug pads but it’s very difficult to determine if you have what you need as the list in the cart is based on what you last added being at the top. Also, the item description in the cart isn’t helpfu...

Waste of time, almost everything out of stock or won’t arrive after ordering. The ‘customer service’ is an AI bot that tells you to ‘patiently wait’. Annoying shopping experience.

I keep having to prove I’m a human. Three different times, I’ve held the button down to prove something. This is the only app I have to do this for. I understand doing this when I’m making a purchase, but to just use the app, this is super annoying/unnecessary.