What Users Really Think About Lowe's Home Improvement

Navigation issues and inaccurate stock information.

"Can't find what you're looking for, the search is terrible."

"Says items are in stock but they're not in the store."

The app is beyond frustrating. I have tried to check out three times to be rerouted to a login page and told I’ve been attempted too many times and I’m locked out. I need to reset my password and I cannot get beyond this loop. If I could get negative stars, I would

Very confusing, impossible for me without assistance.

And it won’t let you see it as a guest either. But without a pro acct it let you see this info to navigate the store better. Step up Lowes! Get it together Also the app has too many ads. It is confusing

I don’t like the new search

If you’re checking to see if an item is in stock by using the app, good luck with that! Might as well just drive to the store. Inventory shown on app is pure fantasy. Just tried to place an order for a more expensive item and it took five or six tries then it finally went through. Same process, same...

Issue placing order entered credit card info. Thought was done but place Order light not on tried again and again finally figured out it wanted me to enter cvv code again?? Very confusing.

You spend tons of money they give you a lousy five dollars and then you have to jump through hoops just to be able to retrieve the five dollars the prices are atrocious

The site needed my secure card code, but it was not made obvious in the app. It took me five minutes to figure out the issue at checkout.