What Users Really Think About Sunbasket Meal Delivery

Does not allow you to contact support. It asks you to log in even after you log in. Scammy user experience.

We’ve used Sunbasket for a while and like the meals themselves, but delivery reliability has become a major issue. About half of our last 10 deliveries have arrived a day late or not arrived at all. We’ve contacted customer service multiple times, but nothing has improved. For a weekly meal subscri...

This service was really good when we started using it a long time ago. Lately though they have been delivering too late to be useful, the delivery drivers don’t mark the boxes as delivered and also don’t ring the doorbell. There have also been increasing issues with missing ingredients and recipe ...

Should be able to empty the box and add what I want rather than filling the box as I delete. It should also be easier to skip a week.

I paused my subscription and was surprised when I was charged for a weekly delivery. I contacted customer service and they told me that because I had logged into my account to update my address after setting the pause, my deliveries resumed. I don’t know how I was supposed to expect that. They refus...

The corporate obsession with feedback surveys for every minor interaction needs to die. It only serves to artificially pad feedback ratings so that executives can increase their compensation without implementing any real change.

I had a Sunbasket subscription a few years ago and like the food. I felt it was good quality. I decided to try it again. Quality of food has gone down. I’ve received meals that had one day left on their Best Buy date. Not worthy of the price point which for 5 meals is $80. I will not be sticking aro...

Cannot open the app. Need to pick my meals but can’t open the app