We analyzed 296 negative reviews of HelloFresh: Meal Kit Delivery from the App Store. Here's what users are saying.
Frequent technical issues and poor customer service.
"App is not convenient. Many glitches and bugs."
"Customer support is a joke. Box hasn’t arrived still charged and customer support does not return calls."
Hello Fresh sounds like a good deal until you get your box and they sent you the wrong ingredients and meals and then offer you a credit instead of reimbursement. I recommend any other meal service like Blue Apron over them.
I unfortunately could not sign i to my app for 2 days and I was planning on canceling my subscription. I noticed that my account was completely overdrafted so I look and saw it was hello fresh so I called and asked them to please cancel my subscription but since I only called 4 days instead of 5 day...
I work full time 9 hour days and was too tired when I got home to spend forever cooking, so I looked into hello fresh after hearing about it on TikTok. I signed up for one week and tried it out, and the food is actually pretty good! The recipes were yummy and the portions were perfect for what I got...
Between the blatant use of ai when it was completely unnecessary, already a hugely successful company sourcing ai for pictures and new features. Every delivery the past two years I either have rotten ingredients, or incorrect ingredients altogether and end up having to go to the grocery store for al...
The app sucks I can’t do anything on it. It’s easier online which is a joke. Prices double and triple each order.
We do not prepare meals with an iPhone. We want to see the entire meal plan easily and at a glance. We have no interest whatsoever in what an apple app might have to say. We appreciate many features of the Hello Fresh service, especially the variety of recipes. But we are going to be rethinking ...
Their food has been pretty good, but I don’t appreciate feeling like I am being gaslighted when I chat with support about delivery issues.
Your app is only for 1 thing, editing delivery menus. I click on edit menu, it says “oops” so I refresh and now I can’t unselect any of the meals…so I can’t do the only thing this is for. Impressive in this day and age.
See how HelloFresh: Meal Kit Delivery compares to competitors. Get the complete Meal Kit report with all complaints, missing features, and build recommendations.
View Meal Kit Report — $9.99