What Users Really Think About Priority Pass™

Today, I couldn’t get into the lounge. This time they said “we’re not accepting Priority Pass members at this time. The other lounge listed on the app, is not accepting reservations. The same thing happened on my previous 3 flights

This app feels like something designed by a child. It’s glitchy and the prebook feature sends me in an endless loop, with an error message saying my account is already linked to another user. I emailed support and kept getting a generic auto reply that I’d get a new card soon, despite not asking for...

Unable to get digital card via app or web Keeps getting error

Waiting time is almost an hour

This is the third time I’ve attempted to use my pass. There’s an issue with accessing my status. It’s unfair that I have to pay for this as part of my Marriott Amex. My other Delta Amex doesn’t give me any delays when I enter their Lounges. Access is quick and pleasant.

I had a hard time getting my last name changed, but finally it was done, so I have updated my review and increased the star rating.

I’m currently at JFK and honestly this experience makes the “Priority Pass lounge access” benefit from Amex Platinum feel like a complete joke. Both the Air India lounge and HelloSky lounge refused entry saying you can only enter within 3 hours of departure. Sounds reasonable on paper, except for o...

I’ll start by saying that, generally it’s worth the money, and DEFINITELY is for international travelers. However, lounge access is hard to come by airport to airport and within the United States it’s a real mixed bag if you do find one. Individual lounges are not held to standard whatsoever and are...