What Users Really Think About PlushCare: Online Doctor

Unreliable appointment scheduling and unexpected charges.

"'Doctor never showed up.'"

"'Signed up for a subscription without realizing.'"

I filled out all the forms included my blood work and had me sit here waiting and this Dr was not fat with my issues very disappointed

I signed up for a medical consultation, nowhere did i see that i was enrolling in a monthly plan.

I have sent $100’s of dollars on this company and have yet to receive a filled prescription. It’s been 2 months…and I’m still being charged!! I’ve had 2 virtual Dr appts, labs, contacted my insurance company m…did everything asked of me. First appt was 1/8/26, $88.40. And I went and had my labs d...

This app has been giving me problems every time I use it. It will not accept my insurance, it will not let me change my password or username, it will not let me create a new account, it keeps forgetting my password and user name. This app is terrible.

They charged my $390 for one appointment because I had to reschedule minutes after I set the appointment. The issue was I noticed they did not have my lab results, even though they prescribed them and the lab said they were sent. Customer services always states they can’t reapond for day because t...

Just what the title says. Booked an appointment, waited 20 minimum, doctor no show. Got auto subscribed for their $20 subscription.

Somehow got signed up for a monthly $20 fee after using the app once half a year ago. They’re siphoned a good chunk of money from me quietly. Be careful they don’t do the same to you.

I have used the app for about three years. Due to the way it works, my ability to get care has been badly fragmented, with doctors coming and going, doctors missing their appointments, lab results not getting seen, and difficulties with billing and features not working properly. Communication with d...