What Users Really Think About Nordstrom

Inconsistent customer support and delivery issues.

"Horrible customer service."

"Order never delivered."

This is crazy shipping very well

Nordstrom’s just an overpriced store

This app does not allow you access to your Nordstrom credit card. Useless for what I wanted it for

The filter when searching for specific items is not very effective. Ex: Searching for women’s navy dress pants (to me, this means professional, office appropriate, maybe church, perhaps evening or even suit pants) with a specific fit, length, style, etc. This still results in over 1000 options. “Na...

The customer service when shopping in store is not what it used to be compared to 5-10 years ago. Sales people are one of the biggest revenue drivers and adequate pay should be provided to meet a high level of excellence.

Not happy with return policy

I ordered 2 stuffed animals for new babies, and the entire box and both stuffed animals smelled like cigarette smoke! Very upset

Jeeeeez, why did you guys mess with perfection?! You’ve made a version of your app that makes it impossible to scroll, because every product card is HUGE so there’s no white space—anywhere I put my finger on the screen inadvertently opens a product page. This is design for touchscreen 101 stuff, guy...