What Users Really Think About FARFETCH - Shop Luxury Fashion

High pricing and poor customer service.

"Prices are high compared to other sites."

"Terrible customer service."

Images won’t load on most items and functionality is just off

No pictures when loading, cannot sign in, not enough product information(not having material is a big NoNo), crash all the time, filter works super slow

I’ve try to make purchase through Apple Pay. It charges $1 for verification which I understand, but when verification went through (which I received charge notification from my card issuer) nothing happened. I happened to try couple times, it always go ahead and charges me 1$ for no reason and still...

Wouldn’t let me use the promo code for the frost purchase they lied

this is the worst app design ever, no option for customer to cancel order by emself. Customer service is non existent. Whole site might be a scam at this point

Bought some saint Laurent shoes and they were 1/4 inch different on size

I’m very disappointed that I’m NEVER able to select the express shipping option during check out. I don’t understand why this is offered for the product but can’t be selected during check out. I needed a few pieces for my birthday but I’m afraid they will not arrive in time due me not being able to ...

They are thieves. I bought a pair of Prada shoes and they didn’t fit me. When I returned them, I never got my money back — they claimed they never received the package, even though I gave them the name of the person who signed for it. They just keep replying with the same message you see in other re...