What Users Really Think About MasterClass: Online Classes

Gift subscriptions auto-renew and charge recipients; app is buggy with poor customer support follow-through

"I was surprised to see they charged me to renew the subscription this year. As it was a gift they should not assume you want to keep paying for someone else's subscription automatically"

"Customer service should be called 'lip service' because they will initially respond to you but fail to follow up and resolve issues."

Masterclass’s content is phenomenal. That is not what this review is about. It is about the fact that you cannot download content on the “standard” subscription, learning this only after purchase and being forced to upgrade to “Duo” subscription for $179.99, the the upgrade never being applied to t...

Using an iPad mini and I’m having trouble closing dialogs and unmuting. Tapping on those elements has absolutely no effect.

The content is fabulous but using the app is fun, in fact it’s very frustrating. It’s hard to keep favorites, nearly impossible to navigate through episodes and difficult to search older classes.

The User interface is trash. Often can’t even find my progress on and browsing is bad

The content is great, it’s pricey because of those who are offering these classes. I wanted to cancel because of the price and they have made it very difficult to cancel a subscription. There is not an option to cancel within the app, but they make it very easy to delete your account (which does ...

dont listen to the 5 star reviews, it's just a chat bot.

Mediocre content at best, learn nothing useful. They will get you in, then hide your subscription from your list of Apple subscriptions. You’ll forgot you have it, and then they will renew your subscription for twice the amount and refuse to refund you the money. And that’s after you spent several h...

The content is good and interesting. The Apps, both iPhone and Apple TV are really cumbersome. There are a bunch of things that they are trying to use other methods than the usual way of working on Apple devices and it makes it super cumbersome. Each time it’s so challenging to find out how to do so...