We analyzed 73 negative reviews of Hyatt Inclusive Collection from the App Store. Here's what users are saying.
I’m writing this to just let everybody know there is no way this should be a two for 1 resort. 1.Pain in the butt checking in 2. Put in temp room for a night 3.tv don’t work in room or bar 4 the second day they started charging for cabanas 75-200us per day 5. preferred bar you climb that hill...
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We used the app during two separate occasions to the resort. This last time we were encouraged to download it for things like ordering room service...received a message that there was no room service. We were encouraged to use it to book pool cabanas…the price quoted in the app was higher than the o...
The entrance to my door of my room had plaster not painted the balcony small gross , the so called vip food was cold steak hard vomit , my room don’t get me started I’m use to secrets. This hotel sucks I’m so disappointed As a vip I expected better
While the hotel and staff are wonderful, this app is about as useful a box of wet matches. That is to say, useless and frustrating. Give us paper menus and a reliable map. That's not a big ask.
Every time you re-open the app you need to re-search for the resort. The app crashes… a lot. Constantly gives errors and won’t open
Screen says “loading” and nothing happens. Really frustrating since the resort is pushing us to make reservations for dinner solely through the app, which isn’t working.
Latest iPhone with latest updates unable to connect to app / login with information to hotel secrets Cancún.
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