What Users Really Think About FreshBooks Invoicing App

Limited functionality compared to desktop version

"The app is trash and doesn’t have any of the features of the desktop version."

"I can’t even log into the mobile app. I have to be at a computer."

This app will stop syncing constantly. I’m on a pro 12 and it’s down about a week every month. I’m at the point I’m deleting the app every week just to reinstall because that’s their cure all. The mileage tracker is a joke, might as well use a spreadsheet

I have never experienced an accounting app with more bugs. I’ve called customer support years ago and still dealing with the same bugs to this day, app freezes nonstop, never stays logged in, takes minutes to upload photos and then half the time just kicks you out, makes putting in receipt, and invo...

Where is the manual mileage tracking? I dont want mileage tracking in the background all of the time. I want control of the tools that I use. Who is this app for and who benefits? The customer or Freshbooks?

Upon opening the app, I typically have to exit out and reopen multiple times for the app to show my invoices. Often times my initial open needs me to log in instead of using the Face ID which has been set up. The app doesn’t allow you to rearrange items on an invoice, forcing you to have to log int...

I swear there used to be a dashboard accessible via the app. Now I can only find it on my desktop. Why?

For an app that updates as often as this app does, I should not have to login to the app every single day after I click the remember me tab. I should not open the app and have to login every day and then have the app act like it’s my first time ever logging in and want to walk me through everything...

I literally do not understand why this app doesn’t work nine times out of ten. It constantly needs an update to “fix bugs”, but nothing changes. Most times, my invoices and expenses won’t load. If I go to edit an invoice, it will often change the address in the invoice. It literally makes doing my j...

In general I’ve liked using Freshbooks, but for the price this app is not great. My clients don’t receive updated invoices when I enter in a payment. When I go to send an invoice I can’t choose to add a pdf and it only shows me the option once it’s already sent and it shows it’s deselected. My busin...