What Users Really Think About Disney Cruise Line Navigator

I’ve never been so frustrated with DCL it in my life. We have/had two cruises booked one month apart. Cannot get my reservation to show at ALL!!! Cannot adjust plans! My husband can log in and sees SOME plans but not all! Calling, emailing, no resolution or response in some cases. We love DCL but ge...

Love the concept, but my phone kept getting kicked off of the ship’s WiFi. It was a hit or miss whether I was going to be able to send chat messages to our friends and family who we traveled with.

This app is super convenient but geez it takes so long to load. It can be confusing for neurodivergent folks to find simple answers. Please make the app more accessible for disabled users.

This app works maybe 1 out of 10 times. And it’s been that way for at least 3 weeks. The website is the same way. Come on Disney, you are a huge company do better. For those who want more details, what happens is it fails to retrieve your reservation.

Sailing experience was on Fantasy ship during March 2026. Mobile device was Apple 17pro running current iOS for that date. Using this app is like when Elsa accidentally freezes the kingdom in Frozen-one mistake and suddenly everything is frozen. App is overall sub par and not to any Disney experie...

It’s unbelievable to me that this app has so many positive ratings so I’m here to deliver the truth. This thing is absolute garbage. Crashes more than it works, randomly changes or eliminates your reservations, takes forever to load, constant error messages, etc. I haven’t had these issues to this e...

App kept glitching on board and had to open and close it often to restart

While the ship appears to be magical. Great shows to watch and kids clubs available. The quality of the food was no better than fast food . Food by the pools you kinda expected to be mediocre and while at times it was decent enough that kids found their options. The choice for adults was slim. The ...