What Users Really Think About Cerebral - Mental Health

Systematic billing fraud and inability to cancel service, combined with provider quality crisis

"cerebral will find a way to get a new card that's associated to your bank account without your authorization. That's what they did to my mom and I."

"My first appointment with my provider took place in her car full of children while she was dr"

They cannot provide full service and you are just gonna be wasting your time and money. They are only people that can help you with depression and anxiety. They can’t help you with anything else.

They stop refilling your meds and ignore you as you slowly spiral and loose your grip on reality! DO NOT hope for lasting help!!!!

Pay over 100$ out of pocket every month because I cannot afford health insurance and every single month, there’s a issue with my medication where they will tell me I have refills at the pharmacy but when I go pick it up there’s nothing there. I have been a loyal customer for over two years and have ...

Terrible company go anywhere else

The app is truly terrible. Scheduling is fairly easy when it works. Technical assist is non-existent. They close requests without actually fixing anything. I wrote to them very specifically about an issue I’m still having with push notifications and they told me to send an email reiterating everythi...

This app made scheduling a paying for my therapy a breeze. I have zero issues with the technology. My issue with Cerebral is it seems like a sweatshop. My therapy sessions always felt rushed. My therapists lacked the empathy and caring for me as a person that I have experienced with in person therap...

I was very dissatisfied with my experience. It stated with misleading cost information, inability to take accountability, billing wrong insurance, and poor in company communication with a ton of inconsistency. Go ANYWHERE else.

This app was recommended to me after several friends committed suicide back to back and at first it seemed great. I was told to schedule my appointments weeks in advance, which I did and scheduled 5 weeks back to back, and I was immediately put on Lexapro on my first day. Shortly after my 4th therap...