Billing fraud and unauthorized charges (High severity, 28% frequency)
"I informed them of my cancellation in March of 2022. In April, I discovered the first charge to my bank account."
Opportunity Score: 78/100 | 1266 reviews analyzed
Mental health app users are deeply frustrated by billing/cancellation issues, poor provider quality/availability, and platforms that worsen their mental state instead of helping. There's a clear gap for a trustworthy, transparent service that prioritizes therapeutic outcomes over aggressive monetization and actually delivers on promised care access.
"I informed them of my cancellation in March of 2022. In April, I discovered the first charge to my bank account."
"My first appointment with my provider took place in her car full of children while she was dr"
"exactly 34 min before my second session my provider cancelled the session and messaged me wit"
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